Thank you for choosing BoatCoversDirect®, where your satisfaction is important to us. We strive to provide quality products and clear information about our products and policies.
Accessories, options, and modifications on your boat, vehicle, or equipment may affect product fit. Please carefully review your selections and our return policy before placing your order. If you have questions about fitment or compatibility, contact Customer Service for assistance.
If There Is a Problem with Your Order:
- If BoatCoversDirect® makes an error in suggested product selection, processing, or shipping your order, we will provide return instructions for the incorrect product and ship the correct product at no additional cost.
- If a product is ordered incorrectly because of inaccurate customer-provided information, undisclosed accessories, options, or modifications, an ordering error, or improper installation (each considered a ‘customer-error return’), it may be eligible for return under the Standard Return Conditions below. A 50% restocking fee will apply.
Products Not Eligible for Return:
- Shoretex products, including boat lift canopies and custom boat covers, are not eligible for standard returns. Manufacturing defect claims will be reviewed under the applicable warranty.
Standard Return Conditions:
To be eligible for a customer-error return, items must:
- Be returned within 60 days of the shipment date.
- Be new, unused, clean, undamaged, and in resalable condition. Items that do not match these requirements can be returned to the customer at their expense.
- Include all components and accessories that came with the returned product.
- Be securely packaged in the original box with the original packing materials.
- Include a valid Return Authorization Number (RMA#) clearly marked on the outside of the package.
- Be shipped prepaid (return shipping costs are the customer’s responsibility) to the return address provided in the return instructions.
Returns are subject to inspection and approval by BoatCoversDirect®. Approved returns that meet all return requirements will be refunded to the original payment method, less a 50% restocking fee. BoatCoversDirect® does not process direct exchanges. Original shipping charges are nonrefundable. Please allow 2–3 weeks for processing after the return has been received.
Manufacturing Defects:
If your item has a manufacturing defect, please contact Customer Service before returning it. Products confirmed to have a defect during the applicable warranty period will be handled in accordance with the manufacturer’s warranty.
The following information must be provided to evaluate your claim:
- Full photos of the product properly installed, when applicable.
- Full photos of the boat, vehicle, or equipment with the cover removed, when applicable.
- Close-up photos clearly displaying the claimed defect or damage.
- Photos of any product tags attached to the cover, including the part number and serial number.
- Any additional information requested to evaluate the claim.
For examples of the photos needed, please review our article, Photos Needed to Review a Cover Fit or Defect.
The product may need to be returned for physical inspection before a final determination is made. If the item is confirmed to be defective, the applicable warranty resolution will be provided and approved return shipping charges will be refunded.
Need assistance with a return?
Please contact Customer Service or submit a request with your order information and question.