At Boat Covers Direct, our goal is to ensure you’re completely satisfied with your marine cover purchase. If your boat or tire cover isn’t a perfect fit or doesn’t meet expectations, our return process is straightforward and supportive. Below, we outline the key steps and requirements to make your return go as smoothly as possible.
Initiating the Return Process
- Contact Boat Covers Direct customer support please call us at 1-855-701-7017 or fill out an email request for assistance if you have pictures to share.
- Obtain a Return Authorization (RMA) number from our team.
- Obtain the appropriate return address for sending your item back.
Packing and Shipping Your Return
- Ensure your cover is clean, unused, and repacked in original packaging if possible.
- Clearly mark your RMA number on the outside of the package.
- Ship your return within 30 days of receiving the RMA to avoid extra fees or refusal.
Refunds and Restocking Policies
- A standard 25% restocking fee applies to non-defective items.
- Defective covers or incorrect shipments may qualify for a full refund or credit.
- Refunds will be processed within 5-7 business days after item inspection.
Summary: Hassle-Free Returns for Peace of Mind
Returning a boat or tire cover to Boat Covers Direct is designed for your convenience. By following these steps, you ensure a swift, efficient refund or exchange. Our specialized support and quality-driven process help you shop confidently, knowing your satisfaction is our priority every step of the way.